Last summer, we set out to gather feedback from our customers by leaving response postcards behind at every job. 114 postcards later, we couldn’t be happier with the response.
Our customers, overall, have given us a “GPA” of 3.84 out of 4.0 (an A-). While we may never be perfect, we strive for that A+ every time. We’re listening carefully to our customers’ needs and experiences and making sure every customer has the best experience possible.
Our customers, overall, have given us a “GPA” of 3.84 out of 4.0 (an A-). While we may never be perfect, we strive for that A+ every time. We’re listening carefully to our customers’ needs and experiences and making sure every customer has the best experience possible.
Happy Customers
“One of the things I like best about you guys is the way you clean up after. My yard was cleaner when you left than before.” – Clark
“You do a great job. Very impressed with the details.” – Lionel
“A job well done. Hard workers and nice men.”
– Anonymous
“We appreciated your prompt response for an estimate and service. The crew was very professional including their clean-up efforts.”
– Gary & Michelle
Room to Grow
When we began this experiment, we noticed several postcards coming in requesting better communication. Our customers needed to know further in advance when the work would be done. Since then, we started calling our customers at least one to two days ahead of time so they’d know when we’d be on their property doing the work. This is just one of the many changes we have made in response to our customers’ feedback. Keep it coming!
Thanks, Omaha, for helping us step up our game!
– Jeff & Amy
– Jeff & Amy
